We are looking for a hands-on Junior IT Support Officer to join us at Telerik Academy and Campus X. If you enjoy working with people and solving their IT-related problems, our team is somewhere you can flourish.
In this role, you would represent our values and integrity, so you must be passionate about maintaining impeccable client-facing communication. You would help your team mates and the Campus X members remain productive by supporting them with any IT challenges they face, monitoring and troubleshooting critical IT systems, as well as ensuring that various events, classes and workshops run flawless in terms of A/V setup.
A problem solver eager to deliver outstanding IT support and services to the Campus X members;
A strong communicator who can effectively translate technical information to a wide-range of end-users, including non-technical users;
Passionate about technology, as you will be leveraging existing, emerging, and innovative technologies to enhance the Campus X members experience;
An outgoing and friendly professional who is recognized for their customer-centric approach;
A reliable and detail-oriented person who values the quality of their work;
An eager learner, willing to expand their knowledge about network and IT infrastructure.
Monitor the Campus X support system and respond to various customer IT requests;
Tackle all kinds of IT-related challenges that Campus X members and the Telerik Academy team face;
Manage users and resources in various internal SaaS systems such as Microsoft 365, Cisco Meraki, JumpCloud, OfficeRnD, LastPass, SaltoKS, Slack etc.;
Troubleshoot and support an enterprise-grade Cisco Meraki network infrastructure;
Maintain several Hyper-V hosts and virtual machines;
Take care of the printing infrastructure;
Provide audio/video support for Campus X events and Telerik Academy classes.
1+ years of experience in a Tech Support role;
Excellent verbal and written English and Bulgarian;
Fluency in IT fundamentals, such as: networking basics, operating system installation and support, troubleshooting hardware and software issues, printers, etc.;
We're constantly looking for talented individuals who are passionate about shaping the future of education. If you don't find an open position that's right for you, but are still interested in joining Telerik Academy, contact us at email@example.com